Shipping and Returns
GST of 10% is applicable to Australian Customers and is calculated by the website automatically.
We make every effort to send your goods via the most economical and safe method. We prefer to charge you as little as possible for your freight, so that you will have more to spend on your beading supplies!
We consider a quick turnaround important, so that you are not waiting on your goodies! We usually post same day as payment received, however, things do sometimes happen which prevents this.
Any orders received on a holiday or weekend will be shipped on the next business day.
Wholesale orders - we want to offer the best price possible so that you can on-sell at a better price. However, we won't always have immediate stock in such large amounts of every item, and need to order in from our suppliers. This can take up to 7 days. We will notify you if this is the case for your order.
Shipping:
WITHIN AUSTRALIA
We generally use Australia Post for all items.
Australia Post Time Frames:
Orders sent via Australia Post will be received within time frames set by Australia Post. If you require your order faster, you may like to request courier delivery.
Cost:
The website will calculate your postage according to weight, distance etc as per Australia Post pricing. We reserve the right to ask for additional postage should this be necessary, due to website not calculating correctly. This may happen because some items are rather large, heavy etc and the website may not get it right. On the other side of the coin though, should the website calculate the postage way over, we will pop in extra goodies to make up the value if this has occurred, or refund the overpaid amount.
For further information on Australia Post please visit http://www.auspost.com.au/
INTERNATIONAL
All packages are calculated by weight, and sent via Australia Post Economy, unless otherwise requested by you. Shipping times can be researched on http://www.auspost.com.au/
Please note that your country may have certain customs fees and import duties and these will always be your responsibility. Some countries do not allow certain products through customs, and you need to check your own rules and regulations in this regard (eg glues which contain chemicals). Any customs or duty fees are your responsibility and are not included in your costs from Bead Shack.
RETURNS
We want you to be ecstatic with your purchases from Bead Shack! Should the items you have purchased not be exactly as you hoped, you may return the goods in original condition to be received within 14 days here at our store (postage payable by you). We will then give you a credit towards your next purchase. You may be charged up to 10% as a re-stocking fee, according to the circumstances. Please email us at info@beadshack.com.au or phone us on 02 4234 1197 to discuss the best option for you.
Partial returns won't be accepted.
Please return items in their original state, well packed so that they are not damaged in transit. If returned items are damaged in transit, we won't be able to give you a credit.
Should your items be faulty, they will be replaced at no cost to you, including postage. Please email us at info@beadshack.com.au or phone us on 02 4234 1197 to discuss the best solution.
REFUNDS
If a credit isn't acceptable to you, we will assess your request for a refund, and if approved, your payment will be refunded via the same method we received your payment, less any postage costs. We will need to receive the goods returned to us first (postage paid by you), then the refund will be actioned.